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Privacy Policy

Last updated: November 9, 2025

1. Information We Collect

Flex Global Insurance ("we," "our," or "us") collects information you provide directly to us, such as when you:

  • Fill out contact forms
  • Request insurance quotes
  • Sign up for our newsletter
  • Contact us for support
  • Use our chatbot services

This information may include your name, email address, phone number, and other personal information necessary to provide our services.

2. How We Use Your Information

We use the information we collect to:

  • Provide insurance quotes and services
  • Communicate with you about your account
  • Send you marketing materials (with your consent)
  • Send SMS text messages (with your explicit consent)
  • Improve our services
  • Comply with legal obligations

2.1. SMS Text Messaging

With your explicit consent, we may send you SMS text messages regarding:

  • Insurance quotes and application updates
  • Appointment reminders and consultations
  • Promotional offers (up to 4 messages per month)
  • Service-related communications

Message and data rates may apply. You can opt-out at any time by replying "STOP" to any message or contacting us directly. For help, reply "HELP" to any message.

For detailed information about our SMS practices, please see our SMS Policy.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

  • To trusted third parties who assist us in operating our website
  • When required by law
  • To protect our rights and safety

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Opt-out of marketing communications

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@flexglobalinsurance.com

Phone: (800) 407-9719

Address: 12 North Thompson Street, Richmond, VA, 23221

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